Privacy notice
Last updated: November 2026. This notice covers uk.natuvitro.com and its enquiry form.
Who is responsible for your data
Controller: STY Health Group S.L. (NatuVitro), CIF B02893220, Travessera de les Corts 322, 08029 Barcelona, Spain. Contact: info@natuvitro.com.
Processor: this page and its form are run for NatuVitro by Fertela (Andrew James O'Leary, Barcelona), under a data processing agreement. Fertela only uses your details to deliver your enquiry to NatuVitro and to account for it.
What we collect
- From the form: your name, email, phone number, age band, the treatment you're interested in, when you hope to start, how you'd like to be contacted, your preferred language and your consent.
- From the link you arrived by: which page you used (UK or Ireland), Google's click reference, and reference numbers for the ad campaign and keyword that brought you here (numbers, not the words you searched).
- Cookies: only if you accept them (see below).
We don't ask for your medical history on this page. Your age band and treatment interest can say something about your health, so we only collect them with your explicit consent.
Why we use it, and on what basis
| Purpose | Legal basis |
|---|---|
| Contacting you about your enquiry and arranging your free consultation | Your explicit consent (GDPR art. 6(1)(a) and 9(2)(a)); steps you ask for before any treatment contract (art. 6(1)(b)) |
| Recording which ad your enquiry came from, and accounting between NatuVitro and Fertela (enquiry reference, date, status) | Legitimate interest in running and paying for the advertising (art. 6(1)(f)) |
| Measuring which Google ads lead to enquiries | Your consent to cookies (art. 6(1)(a)) |
You can withdraw your consent at any time by writing to the contact address above. This doesn't affect anything done before you withdrew it.
Who receives it
- NatuVitro's patient team, who contact you.
- Fertela, which runs this page for NatuVitro.
- Service providers working for us: Tally BV (Belgium; the form; data stored in the EU), Cloudflare, Inc. (hosts this page; doesn't receive your form answers), Google Ireland Ltd (email notifications of new enquiries; ad measurement if you accept cookies; YouTube, only if you play the video on the page).
Cloudflare and Google may process data in the United States. Those transfers rely on the EU–US Data Privacy Framework (and its UK extension) or on the European Commission's standard contractual clauses. Your details are never sold or shared with other clinics.
How long we keep it
Fertela deletes your details within 30 days of passing your enquiry to NatuVitro and settling it, keeping only an enquiry reference, date, country and status for invoicing. NatuVitro keeps your details for as long as needed to handle your enquiry and any treatment, and as the law on patient records requires.
Your rights
You can ask to see, correct or delete your data, to restrict or object to its use, or to receive it in a portable format. Write to info@natuvitro.com. You can also complain to the Spanish data protection authority (Agencia Española de Protección de Datos, aepd.es) or, in the UK, to the Information Commissioner's Office (ico.org.uk).
Cookies
This page sets no advertising or analytics cookies unless you click Accept. If you reject them, Google receives only cookie-free signals that can't identify you. We don't use remarketing or build advertising profiles. Change your choice at any time with "Cookie settings" at the foot of the page.
The video on the page loads from YouTube (Google, using its privacy-enhanced youtube-nocookie.com player) only when you press play. YouTube may then store data on your device and record that the video was watched, under Google's own privacy policy.
| Name | Set by | Purpose | Kept for |
|---|---|---|---|
| nv_consent (browser storage) | This page | Remembers your cookie choice | 12 months |
| Session storage (nv_*) | This page | Keeps the ad you arrived from while you're on the page | Until you close the tab |
| _gcl_au, _gcl_aw | Google Ads (only if you accept) | Links an enquiry to the ad that was clicked | 90 days |
| YouTube player storage | YouTube (Google), only if you play the video | Plays the video and remembers player settings | Set by YouTube; up to 6 months |
The enquiry form (Tally) doesn't set cookies.